Get Help from a Real Person

Our guides should get you through most things on your own. When they don’t, a Chinese-speaking helper can sort it out with you over chat.

Payment Rescue — $19.99

Alipay or WeChat Pay won’t accept your card, verification keeps failing, or your account got flagged. We troubleshoot with you one-to-one until it works.

Trip Setup Session — $29.99

A guided session before you fly: Alipay, WeChat, maps, Didi, translation and your eSIM, all set up and tested.

How it works

1. Email [email protected] with what you need and your timezone.
2. We reply within 24 hours (usually much faster) and confirm whether we can help.
3. You pay only after we confirm, through a secure card or PayPal checkout.
4. If we can’t solve it, you get a full refund.

Note

We’re taking a small number of requests while we launch, so we can give each one proper attention. We never ask for passwords, card numbers or one-time codes.